No problem. You can exchange or return your order within 14 days of receipt (first offer by postman or delivery post point). In case of a return, the shipping costs are for your account. Some conditions:
- Worn items cannot be taken back.
- Items with stains and/or perfumes cannot be taken back.
- Items must be received by us within 14 days, otherwise we cannot proceed with a refund. We can resend the item upon payment of shipping costs.
- Gift cards are not exchanged.
- SALE ITEMS ARE NOT RETURNED.
Would you like to exchange your item for another item or a different size? Please contact us so that we can remove the new item from stock for you in time. We take care of the shipping costs to send the new item to you, as well as half of the shipping that you did yourself for the item to be exchanged (€ 2.50 will then be charged to your account).
EXCHANGE/RETURN ONLINE ITEMS IN THE STORE IN DIEST?
Returns via parcel service are only possible to: Driehoek 79, 3920 Lommel. You can return an item purchased on the webshop for free in the store with the obligatory return form. You cannot get the amount back in the store, this will be automatically refunded via the official payment platform with which you paid for your order. So you can hand over the item and expect the refund within 14 days.
HOW TO RETURN?
Very simple. You download our return form and follow these steps: (if the return form is missing, the return is not valid and unfortunately cannot be processed). Click here to create your Bpost return label. ATTENTION: only to be sent to Driehoek 79, 3920 Lommel. Not to a post office.
PACKAGING RETURN SHIPMENT
The items you send back are new and must also be able to be resold. All packaging must be watertight. Shoe boxes are not packaging material and no tape or sticker may be applied to them. As long as you pack it neatly and waterproof, it's totally okay.
We pack your packages with lots of love. You do not have to send back crumpled packaging (paper, plastic,..). These belong in the rubbish bin and we can no longer do anything with them. Please keep this in mind.
RETURN SALE ITEMS
Sale items can not be exchanged or returned.
Items purchased with a giftcard can only be exchanged. A refund is not possible.