Returns
★ When does your return period start?
You have 14 days to exchange or return items, starting from:
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The moment you receive an email stating that your order is ready for collection in the store or our warehouse (for pick-up orders)
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The moment your package was delivered to your home (via Bpost)
★ 3 Return options:
Option 1: Return and WIN
Receive:
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15% extra store credit
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A free return label (worth €6.90)
👉 Example: if you return items worth €100, you will receive a gift card for €115 and you won't have to pay any return costs!
How does it work?
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Email us within 14 days at hello@byavelien.be
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Mention your order number + which items you wish to return
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You will receive your free return label from us
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After we receive your items, you will receive the gift card in your inbox
Option 2: Refund
Would you rather have a refund? That is also possible.
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Request your return via our return portal. - Keep your postal code + order number at hand. Only items that have been registered will be refunded.
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You will automatically receive a return label via email from bpost. Return costs (€6.90) are at your own expense.
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You will receive the purchase amount of your item(s). The refund will be processed via the original payment platform within 14 days of processing.
- Returning multiple orders? Mention the other order number and the additional items you are sending back in the 'reason' field. Additionally, please send us an email to let us know.
Please note: we unfortunately cannot process returns that have not been registered via our return portal in advance.
Our returns are unpacked and checked in bulk at the warehouse. We cannot verify afterwards if extra items were sent back on your own initiative that were not mentioned in the return request. Therefore, always ensure that all items to be returned are correctly registered.
We will process your return within 14 business days after receipt.
Option 3: Return in store (free)
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Drop off your items yourself at our store in Diest (📍 Felix Moonsstraat 14, 3290 Diest)
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Free & no return label required
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Choose on-site between store credit (+15%) or a standard refund
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Please note:
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Pick-up orders do not need to be registered online
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Other orders must first be registered via our return portal
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You are always welcome to try on items in the store when picking up, but the 14-day period starts from the moment you are notified that your order is ready
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★ Important information
✪ Period: Return within 14 days of delivery or pick-up
✪ Condition of items: Unworn, undamaged, with labels attached
✪ Exceptions: no returns on jewelry, accessories, and gift cards (due to hygiene & terms)
✪ Sale items are final - no returns possible
✪ Return portal only works with a Bpost tracking code (not for in-store pick-up)
✪ No online registration = no valid return, except for in-store pick-up orders
✪ Refunds in-store are always issued via your original payment method, never in cash
★ Issues upon receipt?
Received a damaged or incorrect item? Email us within 7 days at hello@byavelien.be with clear photos. We are happy to help you find a solution!
★ Questions?
We are happy to help you via hello@byavelien.be