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Free shipping on all orders over €75,-
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Information seller

Company By Avelien
Enterprise number BE0790356592
Bank account number BE95 0689 4599 0948
Registered office Driehoek 79, 3920 Lommel
E-mail info@byavelien.be

 

  1. Scope of application

If you place an order, you agree to our terms and conditions of sale, which you can consult at any time on our website. All our conditions apply to the entire range of our (online) store for you as a consumer.

  1. Pricing and payment

We place a description with each product, always as accurately as possible. Each product contains the price and any discount offered. All prices include 21% VAT and exclude shipping costs unless you order for an amount where shipping costs are offered free of charge. In Belgium this is from €75 and in the Netherlands from €100.

You can pay via: Bancontact/Mister Cash, iDEAL, Belfius Direct Net, KBC/CBC Payment Button, ING Home'Pay, and afterpay.

As soon as you place an order, you will receive an order confirmation informing you that this item will be packed and shipped to the address you provided. When you order an item, it disappears from stock for other customers and this order is in your name. If you have not yet completed the payment, you have 14 days to do so. The bank account number will be stated in the order confirmation.

To be admissible, any complaint about a payment must be formulated in detail by registered letter or email within 5 days after receipt of the invoice to: By Avelien - Driehoek 79, 3920 Lommel or to info@byavelien.be.

  1. Shipping

We deliver in Belgium, the Netherlands and France. Orders from all other countries will not be accepted.

The delivery of products will take place as quickly as possible to the extent possible. We use a maximum delivery time of 5 working days. This is usually faster, but in exceptional circumstances it may take longer.

Incorrect delivery addresses provided are the responsibility of the consumer and may lead to additional costs.

If the consumer does not pick up his parcel in time at a collection point, it will automatically be sent back to us. We can resend this, but shipping costs must be paid again, even if the value of the order is higher than 75 euros. Free shipping is only offered once.

Unless otherwise specified, our prices do not include transport and delivery of the goods to the consumer. The costs of transport and delivery are calculated and mentioned separately.

The stated delivery times are not binding, but are merely given as an indication. No delay in delivery can give rise to the cancellation of the purchase or the payment of damages in favor of the consumer. We are not liable for delays at BPOST.

We are entitled to make partial deliveries.

In the event of non-delivery of the goods, the amounts paid by the consumer will be refunded without interest or other compensation.

By Avelien cannot be held responsible for damage, theft or loss of goods during shipment.

We do everything we can to pack and send the goods as well and safely as possible.

  1. Cooling off period and return conditions

In the context of distance sales to consumers that fall within the scope of the Law of April 6, 2010, the consumer has the right to inform the seller that he or she renounces the purchase, without paying a fine and without stating of motif within 14 days from the day following the delivery (first offer).

In that case you must return the goods in their original condition, with the original labels, unused and in the original packaging at your own risk and expense to By Avelien - Driehoek 79, 3920 Lommel, Belgium. Unstamped returns will not be accepted.

The return shipment is checked by By Avelien (see return policy). After a successful check, the item will be refunded to you. You can expect a refund on your account within 2 weeks.

  1. Guarantee

Our warranty is limited to the warranty for hidden defects and the warranty in case of consumer purchase, both provided for in the Civil Code.

If a product does not comply with the agreement, the consumer must inform By Avelien of this within 7 days following delivery. Any compensation for this can never exceed the amount paid to the consumer.

Normal or normal wear and tear, unintentional or intentional changes made by the consumer to the product, the inability to present an invoice or valid proof of payment and various negligence are explicit but not exhaustive exceptions to the above-mentioned warranty system.

  1. Force majeur

We shall not be liable for any delay in performance or non-performance of our commitments due to events beyond our normal control, including production interruptions, supply difficulties or shortages of raw materials, labour, energy or transport or delays in transport, strikes, work stoppages or other collective labor disputes affecting either ourselves or our suppliers, even if these events are foreseeable.

  1. Complaints

We always hope that all our customers are 100% satisfied. If you still have complaints about our services, you can contact us at info@byavelien.be. We do everything we can to handle your complaint within 7 days.

We do our best to describe the offered items as accurately as possible and to clarify them by means of photos. If typing errors occur (material errors, mistakes), this is based on a human, involuntary error and no rights can be derived from this.

Colors in the photos may also differ slightly from the real colors. Settings and quality of your screen can affect this, as well as the incidence of light. We therefore cannot accept exchanges based on color deviations.

We also make every effort to check our products as well as possible for any errors or defects.

To be admissible, each complaint must be formulated in detail by signed letter or email within 5 days after receipt of the goods to By Avelien in Driehoek 79 3920 Lommel or info@byavelien.be. We make every effort to prevent, remedy and resolve any complaints.

We cannot be held liable for injuries or damage resulting from the use of our products. If you are unsure about a certain product or would like further information, you can always contact us for more information.

  1. Applicable law

All agreements concluded with By Avelien are governed by Belgian law. The Belgian courts have exclusive jurisdiction. Information on Alternative Dispute Resolution can be found at http://ec.europa.eu but we reserve the right to submit disputes exclusively to the courts.

  1. Disclaimer

The copyright on this website and webshop rests with us and with third parties. We have received permission from various suppliers to use text and images. By Avelien uses self-made photos for most of the products. Multiplication of texts or images for commercial purposes in whatever form is only permitted after prior permission from By Avelien.

Copyright all photos not obtained from our suppliers: By Avelien

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